Dining Operations Manager

Buffalo Wild Wings is hiring for Dining Operations Manager

In the quest for a skilled and enthusiastic Dining Operations Manager, Buffalo Wild Wings GO is eager to find a proactive leader who can deliver exceptional guest experiences and maintain high operational standards while driving revenue growth with adherence to legal obligations.

Key Responsibilities:

Team Environment:

• Hire, educate, and advance personnel.
• Define the job requirements and the standards by which performance will be evaluated.
• Create, oversee, critique, and evaluate employee performance.
• Deliver coaching, evaluation, and corrective action as needed.

Operational Excellence:

• Develop and sustain a culture centered around ensuring guests are the primary focus.
• Guarantee that shifts are appropriately staffed to meet guest service targets.
• Guarantee the well-being of individuals by enforcing safety and sanitation standards to uphold a secure environment.
• Uphold adherence to brand specifications and frameworks.
• Establish and carry out action plans to enhance productivity levels and improve customer service standards.
• Drive enhancements in systems by conducting detailed audits.

Profitability:

• Ensure that expenses are controlled to maximize profitability.
• Ensure swift implementation of in-house promotional strategies.
• Lead the rollout of new products, ensuring that the team is well-trained and samples are effectively distributed.
• Implement and monitor sales goals for measuring success.

Skills and Qualifications:

• Fluent in English.
• Advanced math skills along with expertise in financial management.
• History of working in restaurant, retail, or management roles.
• Being a minimum of 18 years old is mandatory.
• Procurement of a high school graduation diploma or a similar substitute.

Core Competencies:

Guest Focus:

• Possesses a clear grasp and consistently surpasses the anticipated needs of visitors.
• Fosters and preserves guest interactions.
• Exhibits a readiness to expedite actions and deliver on promises.
• Assists in resolving guest problems by implementing appropriate recovery processes.

Operational Passion:

• Maintains and upholds elevated levels of excellence.
• Shows a consistent pattern of meeting or exceeding expectations.
• Supports team effectiveness by recognizing and respecting the connections between roles.
• Organizes tasks by urgency and centers efforts on accomplishing aims.
• Seeking out proven techniques to achieve desired results.

Problem Solving and Decision Making:

• Capable of recognizing and effectively dealing with issues.
• Enables others to take the lead in problem-solving and decision-making.
• Acknowledges the root causes and enforces proactive solutions.

Interpersonal Relationships & Influence:

• Forms and preserves enduring alliances with team members.
• Behaves ethically and supports joint efforts.
• Deals with talks and implements efficient actions.

Building Effective Teams:

• Establishes and transmits the team's targets clearly.
• Monitors forward movement and holds peers accountable for their tasks.
• Helps in building team morale and increasing overall participation.
• Appreciates and compensates for successes.
• Encourages idea sharing.

Conflict Management:

• Displays a commitment to understanding conflicts through active listening practices.
• Facts and uniform policies are utilized to address and resolve conflicts effectively.
• Boosts issues when appropriate.

Developing Direct Reports:

• Partners in crafting growth initiatives for employees.
• Provides challenging assignments and coaching opportunities.
• Pinpoints training deficiencies and offers support in accessing development resources.

Business and Financial Acumen:

• Understands the dynamics of competition and guest behavior.
• Deals with circumstances by thinking innovatively and seeking resolutions.
• Reviews profit and loss figures to pinpoint patterns and developments in the organization's financial status.
• Conveys fundamental performance markers.

Company Introduction:

Buffalo Wild Wings fuels moments worth sharing for both guests and team members. It's not just a job; it's an experience filled with energy and growth opportunities. As a brand on the rise, Buffalo Wild Wings GO offers a unique chance to be part of a thriving environment.

If you are enthusiastic about leading and inspiring a team while enjoying the dynamic atmosphere of a sports bar, we invite you to take a seat at the bar and join us.