Food Service Manager

Buffalo Wild Wings is hiring for Food Service Manager

An exciting opportunity has arisen at Buffalo Wild Wings GO for a dedicated Food Service Manager who will be instrumental in leading the team positively and ensuring guests receive exceptional service. The role will involve managing daily operations, maintaining high operational standards, and driving revenue growth in accordance with legal requirements.

Key Responsibilities:

Team Environment:

• Employ, instruct, and cultivate team members.
• Articulate the anticipated duties and performance benchmarks for a job role.
• Establish, oversee, judge, and reflect on employee accomplishments.
• Provide support, evaluation, and corrective measures when appropriate.

Operational Excellence:

• Establish and sustain a culture that places the guest experience as the top priority.
• Ensure that there is sufficient staff coverage to achieve the desired level of guest satisfaction.
• Ensure a secure and healthy environment by enforcing guidelines related to safety and sanitation.
• Maintain compliance with brand norms and procedures.
• Create and put into operation plans to boost productivity and elevate customer satisfaction levels.
• Improve systems through conducting comprehensive audits.

Profitability:

• Keep expenses in check in order to optimize earnings.
• Carry out promotional activities effectively within the restaurant setting.
• Supervise the launch of new products by coordinating team training efforts and facilitating sampling initiatives.
• Define and follow up on objectives for sales achievements.

Skills and Qualifications:

• Fluent in English.
• Well-developed abilities in mathematical concepts coupled with effective financial administration.
• Background in the food industry, retail sector, or leadership positions.
• A person must be of at least 18 years of age to be eligible.
• Possession of a high school diploma or its equal qualification.

Core Competencies:

Guest Focus:

• Demonstrates a high level of comprehension and consistently goes above and beyond what guests anticipate.
• Nurtures and manages relationships with guests.
• Demonstrates a keen sense of immediacy and dedication to finishing tasks.
• Handles guest complaints through prescribed recovery procedures.

Operational Passion:

• Institutes and preserves exceptional expectations.
• Demonstrates a track record of meeting or exceeding goals consistently.
• Makes valuable contributions to team success while grasping the interconnections among roles.
• Establishes hierarchies of importance and directs efforts towards reaching targets.
• Searching for effective methods to accomplish goals.

Problem Solving and Decision Making:

• Skillfully identifies and tackles problems with efficiency.
• Supports others in decision-making and problem-solving processes.
• Pinpoints underlying issues and puts in place proactive measures.

Interpersonal Relationships & Influence:

• Cultivates and upholds positive rapport with team members over time.
• Conducts themselves with honesty and promotes working together.
• Participates in bargaining and executes impactful measures.

Building Effective Teams:

• Sets and shares the team's goals effectively.
• Keeps an eye on development and enforces accountability among team members.
• Fosters a positive team atmosphere and enhances involvement.
• Identifies and commends successes.
• Encourages idea sharing.

Conflict Management:

• Engages in active listening techniques to gain insight into conflicting situations.
• Resolving conflicts involves the use of accurate data and keeping policies consistent.
• Heightens problems when required.

Developing Direct Reports:

• Works together on formulating employee development programs.
• Provides challenging assignments and coaching opportunities.
• Determines necessary training and aids in accessing developmental materials.

Business and Financial Acumen:

• Has a clear understanding of the interactions between guests and competitors.
• Encounters challenges with a fresh perspective and a problem-solving mindset.
• Oversees revenue and expenditure indicators to track changes in the company's financial health.
• Shares crucial measures of performance.

Company Introduction:

Buffalo Wild Wings fuels moments worth sharing for both guests and team members. It's not just a job; it's an experience filled with energy and growth opportunities. As a brand on the rise, Buffalo Wild Wings GO offers a unique chance to be part of a thriving environment.

Should you be prepared to guide and motivate a team within the dynamic environment of a sports bar, we encourage you to take a seat at the bar and be a part of our group.